Join Our Team at TradeCore

At TradeCore, we are committed to innovation, excellence, and teamwork. We believe in fostering a dynamic and inclusive work environment where everyone can thrive and make a real impact in the fintech industry. Explore exciting career opportunities with us and become a part of a team that is driving the future of financial technology. Your journey to a rewarding and fulfilling career starts here.

Our clients

We treat every client as if they were our first, because their success
is our success. Customer obsession feeds into everything we do.

Open positions

Explore our current job openings and find the perfect fit for your skills and aspirations. At TradeCore, we're looking for talented and passionate individuals who are ready to contribute to our mission of revolutionizing the fintech industry. Whether you're an experienced professional or just starting your career, we offer a variety of opportunities to grow and succeed. Join us and be part of a team that values innovation, collaboration, and excellence.

Technical Customer Support Specialist

We are looking for a Technical Customer Support Specialist to assist our customers with technical problems when using our products.
Technical Customer Support Specialist responsibilities include handling complaints or issues, providing a status update and planned resolution. To be successful in this role, you should be an excellent communicator at the technical and/or functional level appropriate for the situation who’s able to earn our clients’ trust. You should also be familiar with the CRM software.
Ultimately, you will help establish our reputation as a company that offers excellent technical customer support during after-sales procedures.


• Respond to customer queries in a timely and accurate way (via email/ticketing system)
• Communicate to customers at the technical and/or functional level appropriate for the situation
• Manage configuration changes per customers’ request
• Analyze and report product malfunctions (for example, by testing different scenarios or by analyzing the logs)
• Update/maintain knowledge base articles to ensure up-to-date product information is available both internally and to customers
• Conduct demo sessions in order to onboard customers and customers’ new employees
• Monitor system performance and alert other teams if needed
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams


Requirements and skills

• Experience as a Technical Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Understanding of server logs
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication, analytical and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Familiarity with Postman is a plus