Who are we?

TradeCore is a fintech platform for brokers and financial institutions to build, scale and optimise their financial services. We offer an all in one solution for brokerage firms that includes trading platforms, client onboarding, KYC and compliance, payments, automated workflows, advanced security and more. By simplifying the complexity of financial technology and providing ready to use solutions, we enable our clients to focus on growth, deliver great customer experiences and stay compliant – all while being agile to the changing needs of the financial market. We love transforming the financial services industry with tools that bring efficiency and innovation to our clients. 

What is your profile?

Ideally, you will be an experienced and devoted team player, an independent thinker capable of delivering
high-quality code on strict deadlines and coming up with your own ideas and initiatives, all while being an
integral part of a larger team who works together daily in order to deliver products and services of the
highest quality. If you like data-intensive systems and complex inter-service communication patterns – join
us and help us build the next generation of fintech solutions.
Are you willing to learn and grow with the company? If you are thorough, reliable, and proud of your work
and value autonomy, moving fast and getting stuff done, then this position is an excellent choice for you!

If you join our team, you will be responsible for:

• Development of reusable, testable, and efficient code
• Design and implementation of performant and easy-to-use APIs used by both internal and
external clients
• Implementation of security and data protection standards in collaboration with our security team
• Knowledge and experience sharing with other teams within TradeCore, especially Python
developers

In order to be successful in your role, you should have knowledge and experience with:

• Minimum 3 years of experience in web software development with Python
• Experience with large projects and solutions working in a production environment
• Experience with Celery, RabbitMQ, ElasticSearch, Redis
• Experience with Django and Django REST framework
It will be considered a bonus if you have:
• Experience in building CRM/CDP solutions
• Experience with CI/CD pipelines
• Experience with Docker, Docker-compose, Kubernetes and Helm charts
• Experience with AWS

We are offering you:

• An opportunity to work and have an impact on cutting-edge FinTech products
• A competitive salary based on your experience and performance
• A budget for professional advancement, as we understand how important it is to work on
expanding your knowledge
• We are recognising and rewarding small and significant achievements and the ones who live our
values
• Wellbeing programs which include emotional support, private health insurance, family and
parental support and much more
• 22 working days paid vacation (accruing an additional day per year, unlimited after 5 years of
service)
• Friendly offices in downtown Belgrade

Note: Although the position is full-time remote, the working hours are expected to be in the CET time zone.

We are looking for a Technical Customer Support Specialist to assist our customers with technical problems when using our products.
Technical Customer Support Specialist responsibilities include handling complaints or issues, providing a status update and planned resolution. To be successful in this role, you should be an excellent communicator at the technical and/or functional level appropriate for the situation who’s able to earn our clients’ trust. You should also be familiar with the CRM software.
Ultimately, you will help establish our reputation as a company that offers excellent technical customer support during after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way (via email/ticketing system)
• Communicate to customers at the technical and/or functional level appropriate for the situation
• Manage configuration changes per customers’ request
• Analyze and report product malfunctions (for example, by testing different scenarios or by analyzing the logs)
• Update/maintain knowledge base articles to ensure up-to-date product information is available both internally and to customers
• Conduct demo sessions in order to onboard customers and customers’ new employees
• Monitor system performance and alert other teams if needed
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements and skills

• Experience as a Technical Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Understanding of server logs
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication, analytical and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Familiarity with Postman is a plus