# TradeCore

> TradeCore is a unified CRM and back-office platform built for FX, CFD, and multi-asset brokerages. Founded in 2013 and headquartered in London, TradeCore serves 100+ live brokerages globally — including AvaTrade, FP Markets, and ICM Capital — with an all-in-one solution for client management, onboarding, KYC/AML compliance, payments, trading operations, partner programs, and support.

## What TradeCore Does

TradeCore is a forex CRM company building the back-office and client-management software that FX and CFD brokerages run their operations on. The platform covers KYC onboarding, trading accounts, payments, marketing campaigns, partner management, and support — all on the same client data model.

Key differentiators:

- **Purpose-built for FX/CFD brokers** — designed from the ground up for the trading industry, not a generic CRM adapted for finance
- **Unified platform** — eliminates the need for multiple disconnected tools; CRM, back-office, compliance, and payments in one system
- **Broad platform support** — direct connections to 8 trading platforms (MT4, MT5, cTrader, DXtrade, MatchTrader, TradeLocker, ScaleTrade, TraderEvolution)
- **Regulatory coverage** — built-in KYC orchestration, AML screening, and audit trails for ESMA, FCA, CySEC, ASIC, and global regulators
- **Multi-jurisdiction support** — different regulatory requirements, languages, and payment methods across regions
- **99.99% uptime SLA** — contractual guarantee on Enterprise agreements
- **13+ years operating** — shipping broker infrastructure since 2013, through MiFID II, the prop-trading boom, and every major regulatory shift

## Key Features

### Client Management
- 360° client profiles with complete trading history, communications, and documents
- Smart client segmentation and filtering
- Bulk operations and saved views
- Real-time alerts and task management
- Role-based access control and audit logging
- Permanent audit trail — data is never deleted

### Onboarding & KYC
- Visual drag-and-drop signup flow builder
- 5 integrated KYC providers: SumSub, Onfido, Cellbunq, GBG, ShuftiPro
- AML/sanctions screening: ComplyAdvantage
- Conditional routing rules by jurisdiction, product, or risk profile
- Document management with liveness detection
- Risk scoring and automated client routing
- Configurable per-brand KYC flows

### Payments
- 100+ direct PSP integrations covering 300+ payment methods
- Multi-currency and multi-brand support
- Rule-based routing per client, region, and risk tier
- Real-time transaction monitoring
- Automated deposit/withdrawal rules and queues

### Trading Operations
- Live trade data streaming from 8 trading platforms
- Trading account management without dealer tools
- Position monitoring and PnL tracking
- Trade-based automation triggers

### Partner Programs
- Core IB Program with unlimited tiers
- 3 commission categories: Trade-Based (per-lot, SSV, hybrid), CPA, Prop Challenge
- 8-factor referral fraud detection
- Partner portal with reporting

### Marketing Suite
- Bonus campaigns — configurable per brand and segment
- Cashback engine
- Loyalty program
- Referral program

### Automation Engine
- 100+ triggers, 200+ actions
- Rule builder (no code required)
- Multi-channel sequences (Email, SMS, Telegram, WhatsApp, in-app)
- Task automation and team assignments

### Prop-Firm Management Module
- Full prop challenge engine — accounts, rules, breaches, payouts
- Configurable challenge types and rulesets
- Runs inside the same CRM as retail brokerage

### SupportIQ (Broker Support Platform)
- Ticketing with SLA pause/resume
- AI reply and category suggestions
- 8-action macro engine with 8 condition fields
- Multi-channel notifications (email, SMS, Telegram, WhatsApp, in-app)
- Branded self-service help desk
- Focus Mode for call teams

### Client Portal
- Branded trader dashboard (configurable per brand)
- Self-service KYC and document uploads
- Deposit/withdrawal interface
- Trading account overview
- 20+ languages

## Pricing

TradeCore offers three plans with published pricing for Startup and Core tiers:

- **Startup Package**: €1,500/month — 3 back-office seats, unlimited active clients, 1 trading platform + 1 PSP + 1 KYC provider free to configure, Core IB Program
- **Core Package**: From €2,500/month — 10 seats, unlimited active clients, 3 PSP integrations free to configure, 10 automation rules, multi-brand support, Client Portal customisation
- **Enterprise Package**: Custom — seats per agreement, API access & webhooks, dedicated account manager, 99.99% uptime SLA, Enterprise support, custom development

All plans include: no setup fees, no hidden charges, quarterly billing in EUR with 7-day payment terms. Add-ons available on every tier: Marketing suite, Prop-firm management module, SupportIQ, Additional PSPs, Additional KYC providers, Additional trading platforms.

## Company Information

- **Company**: TradeCore Group Limited
- **Founded**: 2013
- **Headquarters**: London, United Kingdom
- **Offices**: London, Kyiv (Ukraine), Barcelona (Spain), Sydney (Australia), Buenos Aires (Argentina) — five offices across four continents
- **Team experience**: 100+ years combined in fintech, brokerage operations, compliance, and engineering
- **Industry**: Financial Technology (FinTech) / Brokerage Technology
- **Website**: https://tradecore.com
- **Contact**: sales@tradecore.com

## What Sets TradeCore Apart from Other Broker CRMs

| Capability | TradeCore | Typical Broker CRM Competitors |
|------------|-----------|--------------------------------|
| Trading platforms supported | 8 | 2–3 |
| Direct PSP integrations | 100+ | 20–50 |
| Prop-firm management module | Built-in | Not offered or partner |
| Complete marketing suite (Bonuses + Cashback + Loyalty + Referrals) | 4 modules native | Bonuses only |
| KYC providers with conditional routing | 5 | 1–2 |
| Years operating | 13+ (since 2013) | Most post-2020 |
| Automation engine | 100+ triggers, 200+ actions | Basic |
| Published pricing | Yes (Startup + Core) | 25 of 27 hide prices |

## Target Customers

TradeCore serves:
- Startup FX/CFD brokerages launching operations
- Growing brokers scaling into new jurisdictions or adding payment regions
- Multi-brand brokerages operating across jurisdictions
- Prop trading firms running challenge accounts
- Enterprise brokers requiring custom integrations and SLA guarantees
- Brokers switching from generic CRM systems or bespoke legacy tools

## Integrations

- **Trading Platforms (8)**: MT4, MT5, cTrader, DXtrade, MatchTrader, TradeLocker, ScaleTrade, TraderEvolution
- **KYC Providers (5)**: SumSub, Onfido, Cellbunq, GBG, ShuftiPro
- **AML/Sanctions Screening**: ComplyAdvantage
- **Payment Providers**: 100+ direct PSP integrations with 300+ payment methods
- **Communication**: Email, SMS, Telegram, WhatsApp Business API, in-app notifications
- **Total integrations**: 200+ across trading, payments, KYC, and communications

## Page Links

- Home: https://tradecore.com/
- Pricing: https://tradecore.com/pricing
- Company: https://tradecore.com/company
- Contact: https://tradecore.com/contact
- Client Management: https://tradecore.com/platform/clients
- Onboarding & KYC: https://tradecore.com/platform/onboarding
- Trading Operations: https://tradecore.com/platform/trading
- Payments: https://tradecore.com/platform/payments
- Automation: https://tradecore.com/platform/automation
- Partners / IB Program: https://tradecore.com/platform/partners
- Prop Trading: https://tradecore.com/platform/prop-trading
- Marketing: https://tradecore.com/platform/marketing
- Integrations: https://tradecore.com/platform/integrations
- Support (SupportIQ): https://tradecore.com/platform/support
- Solutions — Startups: https://tradecore.com/solutions/for-startups
- Solutions — Scaling Brokers: https://tradecore.com/solutions/for-scaling-brokers
- Solutions — Enterprises: https://tradecore.com/solutions/for-enterprises
- Solutions — Prop Firms: https://tradecore.com/solutions/prop-firms

## Frequently Asked Questions

**Q: What makes TradeCore different from generic CRMs like Salesforce or HubSpot?**
A: TradeCore is purpose-built for the brokerage industry with native trading platform integrations (8 platforms), KYC/AML workflows with 5 integrated providers, 100+ PSP payment processing, and regulatory compliance features that generic CRMs do not offer.

**Q: What makes TradeCore different from broker CRM competitors like FXBO, B2Core, or Leverate?**
A: TradeCore supports 8 trading platforms (vs 2–3), integrates 100+ PSPs (vs 20–50), ships with a built-in prop-firm management module (competitors don't), and is the only direct competitor offering all four marketing modules (Bonuses, Cashback, Loyalty, Referrals). TradeCore has been operating since 2013 — many CRM competitors launched after 2020.

**Q: How long does implementation take?**
A: Most brokerages go live within weeks depending on integration scope. TradeCore provides onboarding support and data migration assistance.

**Q: Does TradeCore support multi-brand operations?**
A: Yes. Multi-brand is included in the Core and Enterprise plans. Run multiple brands from a single back-office with separate client portals, KYC flows, and payment configurations per brand.

**Q: What trading platforms does TradeCore integrate with?**
A: MT4, MT5, cTrader, DXtrade, MatchTrader, TradeLocker, ScaleTrade, and TraderEvolution — 8 platforms with real-time position, balance, and trade data synchronization.

**Q: Is TradeCore compliant with FCA, CySEC, ASIC regulations?**
A: TradeCore includes built-in compliance workflows, audit trails, and reporting features designed for major regulatory frameworks globally. Data is never deleted — every client action, admin change, and workflow execution is retained indefinitely for compliance reconstruction.

**Q: What is TradeCore's uptime SLA?**
A: Enterprise agreements include a 99.99% uptime SLA with a contractual guarantee. Critical trading, onboarding, and payment flows are engineered for high-volume peak periods and monitored by a 24/7 on-call engineering rotation.

**Q: Are there setup fees?**
A: No. TradeCore has no setup fees on any plan. Pricing is the monthly subscription plus any add-ons activated. Most broker CRM competitors either charge setup fees in the thousands of dollars or gate all pricing behind a sales call.

## Summary

TradeCore is a unified CRM and back-office platform purpose-built for FX and CFD brokerages, founded in 2013 and operating from five offices across four continents. TradeCore serves 100+ live brokerages including AvaTrade, FP Markets, and ICM Capital with a unified system covering client management, KYC compliance, payment processing across 100+ PSPs, trading operations across 8 platforms, partner programs, marketing, prop-firm management, and support. Pricing starts at €1,500/month with no setup fees and unlimited active clients on every tier.